Enquiries and sales
Requests from your site, Instagram, Facebook, Telegram, Viber and phone land in one place. The client gets an instant reply, the manager gets a task.
Can't find employees? Automate the work nobody wants.
Hiring has become one of the hardest problems for businesses in Moldova. You search for months, you train, and the person leaves. Meanwhile you do the work yourself in the evenings.
Look at what you are hiring for. Often it is:
- copying data from one program to another;
- answering the same five questions;
- preparing invoices, contracts and acts from the same template;
- calling clients to remind them of a booking or a payment;
- gathering numbers from several places for a report.
That is not work for a person. It is work for a system. Hire for what needs a person and delegate the rest to machines.
What we automate
What can be automated
Documents
Contracts, offers, invoices and acts generated from data, not written by hand. Sent for signature and archived automatically.
Connections between tools
The online order appears in 1C. The payment appears in the CRM. The new client appears in the email list. No manual copying.
Reminders
Bookings, overdue payments, expiring contracts. The client and the employee are notified in time.
Reports
Daily sales in Telegram every evening. The monthly report ready on the first of the month.
Internal processes
Leave requests, approvals, onboarding new staff, recurring tasks.
Worth it?
How to tell what is worth automating
A task is worth automating when at least two of these are true:
- 1it repeats daily or weekly;
- 2it follows the same steps every time;
- 3mistakes cost money or clients;
- 4it blocks other people who wait for it;
- 5nobody on the team wants to do it.
Process
How we work
- /01Process map
You show us how work flows from enquiry to payment. We note every manual step.
- /02We pick the first bottleneck
The one that costs the most and is fastest to fix.
- /03We build
On the tools you already have. We do not change what works.
- /04We test with the team
On real cases, including the odd ones.
- /05We launch and measure
You see how much time was freed.
- /06We move to the next one
One process at a time, not everything at once.
First working automation: 2-3 weeks for a medium-sized project. For larger projects you get a staged timeline before we start, marking the parts that may take longer.
The right solution
Simple automation, AI or custom software?
Not every problem needs the same solution, and we choose the simplest option that works.
Rule-based automation
When the steps are always the same. Cheap, fast, reliable.
AI integration
When text has to be understood, such as client messages or scanned documents.
Custom CRM or software
When the data has no single place to live.
And if enquiries are not reaching you at all, the first step may be a website that brings clients.
Results
What changes after automation
Time
Hours of manual work return to the team.
Fewer mistakes
Data is no longer copied by hand.
Fast replies
Clients hear back in seconds, not the next day.
Less dependence on hiring
You grow without growing headcount at the same pace.
Control
You see what is happening without asking anyone.
Time for yourself
You work on the company, not in place of an operator.
Who it is for
A good fit for
- owners who do the work of three people themselves;
- growing companies that cannot find staff;
- sales teams that lose enquiries;
- accounting, logistics and operations with many documents;
- online stores with manually entered orders.
Price
How much does automation cost
It depends on the process and how many tools must be connected. Before we start, we show how much time it saves so you can see when it pays for itself.
Let's tolkQuestions
Frequently asked questions
What is business process automation?
It means repetitive tasks with clear steps are done by software instead of people: taking enquiries, preparing documents, moving data between tools, reports and reminders.
Which processes are automated most often?
Taking and routing enquiries, invoices and contracts, syncing the online store, CRM and accounting, client reminders and reports for the owner.
Do I have to change the software I use?
Usually not. We connect what you have and suggest a change only when one tool blocks everything.
Will I have to let people go?
That is not the goal. People drop the dull work and do what brings money. For many companies automation means not having to find one more employee.
How long does it take?
A first automation is ready in 2-3 weeks for a medium-sized project. Complex processes are built in stages. It also depends on how quickly we get your answers and materials.
What if something breaks?
Each automation has error alerts and a log. If a step fails you know at once and no data is lost.
I have a small company. Does it make sense?
Yes, especially in small companies where the owner does many things personally. A few hours freed each week are felt immediately.
How is this different from a CRM?
A CRM is where client data lives. Automation moves the data and does tasks without a person. They work best together.