Privacy policy

The data controller is TOLK AI SRL, IDNO 1025600040903, Chisinau, Republic of Moldova. For any question about your data: andrei@tolk.md, phone +373 60 010 169.

TOLK AI is run by one person, Andrei Drangoz. Only he has access to data sent through the website and to project data.

• Contact form data: name, company, phone or email, your message and preferred language.
• Correspondence: emails, messages and notes from conversations with us.
• Project data: information you give us so that we can build the website, system or automation, including access to your software where needed.
• Technical data: IP address, browser type and device, from server logs.
• Website usage data, only with your consent: pages visited, how you arrived at the website, clicks and scrolling, anonymised session recordings (Microsoft Clarity) and statistics (Google Analytics 4).
• Advertising data, only with your consent: cookie identifiers that show whether you arrived at the website from an advertisement and whether you then submitted the form (Google Ads, Meta).

We do not ask for or need sensitive data (health, political opinions, biometric data).

We do not sell your data. We use it for advertising only if you accept marketing cookies.

In our work we use AI tools from established providers, through business accounts. The terms of these accounts exclude the use of your data to train models. Project data is sent to an AI tool only when that project requires it.

We use providers that help us operate: website hosting, email, AI tools and, only with your consent, Google (Analytics 4, Ads), Microsoft (Clarity) and Meta. They process data only on our instructions. Some of them may store data outside the Republic of Moldova, for example in the European Union or the United States. In those cases we work only with providers that offer adequate safeguards for data protection.

You can obtain the current list of providers on request at andrei@tolk.md.

• Messages that did not lead to a contract: up to 2 years after the last contact.
• Client and project data: for the duration of our work together and up to 3 years after it ends.
• Accounting documents: for as long as the law requires.
• Analytics data: 14 months at most.

You have the right to:

• find out what data we hold about you and receive a copy;
• ask for incorrect data to be corrected;
• ask for your data to be deleted, unless we are legally obliged to keep it;
• object to processing or ask for it to be restricted;
• receive your data in a portable format;
• withdraw your consent at any time, for example for analytics cookies.

Write to us at andrei@tolk.md. We reply within 30 days at the latest.

If you believe your data is not being processed correctly, you can lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova.

On your first visit we ask for your consent through a banner. Until you choose, only strictly necessary cookies are loaded. You can change your choice at any time through the "Cookie settings" link in the website footer.

The list is updated when we add or remove a tool.

The website uses an encrypted connection (HTTPS). Access to data is limited to one person, with unique passwords and two-factor authentication where possible.

If we change this policy, we publish the new version on this page, with the update date.